Patient Resources

Frequently Asked Questions

I committed to one of the packages but I changed my mind about treatment- what is your refund policy?

If you paid for one of the packages and you did not start any treatment your payment will be refunded.

I chose a single IVF package but my ovaries did not produce enough eggs and it seems that I might need more than 1 IVF cycle to conceive can I upgrade to the 2 or 3 IVF cycles packages?

Yes. This option is available for you even after your treatment started.

I chose the 2 or 3 IVF cycle package and started the treatment. Can I “downgrade” to a single package?

No. Once you committed to a particular package and your treatment started the “downgrade” option is not available.

I started my treatment and my ovaries are not responding at all and I would like to stop treatment what is the refund policy?

You will have a refund after we deduct fees (not discounted) for all services, procedures or treatments you obtained at the HAN IVF Services.

I got pregnant and I would like to use the frozen embryos I have stored in your practice what are the expenses I am responsible for?

  • If you will use the frozen embryos within 12 months from enrollment in the 2 IVF package or within 16 months from enrollment in the 3 IVF package then you will not be responsible for any payment. (remember that storage is not free and you need to pay quarterly for it).
  • If you would like to use the frozen embryos after 12 or 16 months (depending on the package you purchased) then you will be responsible for 2850$ frozen embryo transfer fee.

I got pregnant and have multiple frozen embryos – what are my options if I do not want to use them?

The answer to this question is addressed in the IVF consent forms. Before enrolling into one of these programs you are required to provide us with choices regarding those particular conditions (such as what happens to the embryos if the female partner dies, the male partner dies, both partners die, or both partners get divorced).

What is considered 1 IVF trial?

Any cycle that went through egg retrieval is considered 1 trial out of 2 (2 IVF package) or 3 (3 IVF package).

What is considered completion of the program responsibilities?

If a fresh or frozen embryo transfer resulted in pregnancy beyond the 10th week of pregnancy (8 weeks after embryo transfer) then the responsibilities of the program (either for the 2 or 3 IVF packages) have been fulfilled.

If I had a miscarriage at 16 weeks and I have still frozen embryos that I would like to use- what are my financial responsibilities?

Since the program responsibilities were accomplished you will need to pay for a frozen embryo transfer cycle – $2850

I paid for the multiple package (2 or 3 IVF) and I went through 1 egg retrieval but had no embryos to be transferred and decided to stop m treatment am I entitled for any refund?

In this case we will charge you undiscounted fees for all services you received and any remaining funds will be refunded.

What are the advantages of this package plan compared to the traditional fee for service approach include?

  • The medical and laboratory service fees for two or three IVF cycles are known in advance and are discounted from the regular IVF fees.
  • Treatment plan is already determined and pre-paid should the first IVF cycle be unsuccessful.

What are the disadvantages compared to the fee for service approach include?

  • If an additional cycle is NOT required for you to achieve pregnancy, then you will have paid more than if you had chosen the standard fee for service option.
  • The multiple cycle global packages have to be used within 12-16 months